Pak Bet Privacy Policy – How We Protect Your Data

1 Who We Are

Pak Bet is an online gaming and sports betting platform operating at pakbet.onl, primarily serving players based in Pakistan. This Privacy Policy applies to all services offered under the Pak Bet brand, including sports betting (cricket, PSL, football, esports), live casino, slot games, the VIP programme and all associated account and payment functions.

When you register an account, make a deposit in PKR or interact with any feature of the platform, you are sharing personal information with Pak Bet. This policy explains how that information is handled from the moment it is collected through to any point where it may be deleted at your request.

2 Data We Collect

Pak Bet collects personal data in several ways — directly from you when you register or contact support, automatically as you use the platform, and from third-party payment processors when you make deposits or withdrawals.

We collect only the data that is necessary for the purpose stated. We do not collect sensitive data such as biometric information, religious affiliation or political views.

3 How We Use Your Data

The personal data collected by Pak Bet is used for the following purposes:

• Account management: Creating, verifying and maintaining your Pak Bet account, including password recovery and account security alerts.
• Identity verification (KYC): Confirming your identity and age to ensure that only eligible adults aged 18 and above use the platform.
• Payment processing: Facilitating deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast and bank transfer. Your payment reference details are shared with the relevant provider only to process the transaction.
• Platform operation: Recording bets, game rounds, bonus claims and account balances accurately. This data forms the basis of your account history and any dispute resolution.
• Customer support: Responding to queries, resolving complaints and investigating account issues. Support conversations may be reviewed for quality and training purposes.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling behaviour. This allows us to proactively offer tools such as deposit limits and self-exclusion when appropriate.
• Fraud prevention & security: Detecting and preventing fraudulent account activity, money laundering and unauthorised access. Device and IP data is used as part of these checks.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform features, loading speeds and the overall player experience.
• Communications: Sending important account notifications such as deposit confirmations, withdrawal updates, bonus expiry reminders and policy change notices. We do not send unsolicited promotional emails without your consent.

4 Legal Basis for Processing

Pak Bet processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between Pak Bet and you as a registered player — including account creation, payment processing and bet settlement.
• Legal obligation: Processing required to comply with anti-money laundering (AML) rules and identity verification requirements, including retaining transaction records for the required period.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform performance analysis and responsible gaming checks, where these interests do not override your own rights.
• Consent: Where you have provided explicit consent — for example, opting in to receive promotional communications. You may withdraw consent at any time by contacting support.

5 Data Sharing

Pak Bet does not sell, rent or otherwise commercially share your personal data. However, to operate the platform effectively, certain data is shared with the following categories of third party:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive only the data necessary to execute your deposit or withdrawal. These providers have their own privacy policies which govern how they handle transaction data.
• Identity verification services: When you submit CNIC documents or other verification materials, these may be processed through a third-party KYC service to confirm authenticity. Such services are contractually bound to handle your data securely and use it for verification purposes only.
• Game providers: Pak Bet's live casino and slot games are supplied by third-party studios. These providers may receive limited session data (such as player ID and bet amounts) to operate the game correctly. They do not receive your full personal profile.
• Technical service providers: Hosting, security and platform maintenance providers may have access to system data in the course of their work. All such providers are subject to data processing agreements that restrict how they can use any information they encounter.
• Legal and regulatory authorities: Where required by applicable law or in response to a legitimate legal request, Pak Bet may disclose personal data to relevant authorities. We will notify you of any such disclosure where we are legally permitted to do so.

6 Payment Data & PKR Transactions

All financial transactions on Pak Bet are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast and bank transfer for both deposits and withdrawals.

When you make a deposit or request a withdrawal, Pak Bet records the following transaction data for account management and AML compliance:

• Transaction amount in PKR
• Payment method used (e.g. JazzCash, Easypaisa)
• Transaction date and time
• Transaction reference number provided by the payment network
• Account name associated with the payment method

Pak Bet does not store full mobile wallet credentials, bank account numbers or passwords. PIN numbers for JazzCash or Easypaisa are entered directly on the respective provider's secure interface and are never transmitted to or stored by Pak Bet.

Transaction records are retained for a minimum period in line with standard financial record-keeping requirements. After the retention period, transaction data is securely deleted or anonymised.

7 Cookies & Tracking

Pak Bet uses cookies and similar technologies to deliver a functional and consistent experience across the platform. Cookies are small text files stored on your device when you visit the site.

The types of cookies used on Pak Bet are:

• Essential cookies: Required for the platform to function — these include session cookies that keep you logged in and security tokens that protect your account from cross-site request forgery attacks. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Store settings such as your preferred language or display options so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the platform — such as which pages are visited most often and where users tend to drop off. This data is used purely to improve the platform and does not identify individual users.

Pak Bet does not use advertising or retargeting cookies. We do not allow third-party ad networks to place cookies on our platform. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies will affect your ability to use the platform normally.

8 Data Retention

Pak Bet retains personal data only for as long as is necessary for the purposes it was collected, or as required by applicable legal and financial record-keeping obligations.

• Active account data: Retained for the full duration of your account being active on the platform.
• Closed account data: Following account closure, core identity and transaction records are retained for a standard period to meet AML and financial compliance requirements, after which they are securely deleted or anonymised.
• Support communications: Retained for up to 24 months from the date of the last correspondence, unless the matter relates to an ongoing dispute or legal proceeding.
• Analytics data: Aggregated and anonymised analytics data is not subject to deletion timelines as it contains no personal identifiers.

When data is no longer required and the retention period has expired, it is deleted from active systems and purged from backups within a reasonable timeframe.

9 Data Security

Pak Bet takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, disclosure or misuse.

• All data in transit is encrypted using SSL/TLS protocols.
• Sensitive data at rest — including identity documents and financial references — is stored in encrypted format.
• Access to personal data within Pak Bet's systems is restricted to authorised personnel on a need-to-know basis.
• Player accounts are protected by password hashing. Plain-text passwords are never stored.
• Systems are monitored for suspicious access patterns and potential security incidents.

While we take all reasonable measures to secure your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, Pak Bet will notify affected players as promptly as reasonably possible and take immediate steps to contain the breach.

10 Your Rights

As a Pak Bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request.

11 Children's Privacy

Pak Bet is strictly an adults-only platform. Registration and use of the platform is not permitted for anyone under the age of 18. We do not knowingly collect personal data from minors.

If you have reason to believe that a person under 18 has registered an account or submitted personal data to Pak Bet, please notify us immediately at [email protected]. Upon confirmation, the account will be suspended, all data will be deleted, and any deposited funds will be returned through the original payment method where possible.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control tools available on mobile devices and network-level filtering solutions to restrict access.

12 Policy Updates

Pak Bet may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When changes are made, the "Last updated" date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used or your rights in relation to it — Pak Bet will notify registered players via email or an on-site notification before the changes take effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically, particularly if you have recently completed a large withdrawal or submitted identity documents, as those processes may be covered by updated provisions.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to report a privacy concern, please reach out to the Pak Bet support team:

You can also visit our FAQ page for answers to common questions about account data, deposits and withdrawals. For concerns about your gaming habits, our Responsible Gaming page has self-management tools and advice.